We have photo packages that the customer purchases ahead of time and want to deliver the video with the gallery of photos. While the video file will show in the gallery, and ALL the photos can be downloaded with the password we set, the video will NOT select for download. We set the video protections to "Same as containing group" i.e., the photo gallery.
When we click on the "Downloading" tab in settings, two buttons show which photo files or raw files are to be downloaded, but there is no selection for video. Neither we nor the client can download the video without setting a price list in the shopping cart.
It seems an awkward workaround for something that should be easy to set up. Is there a setting we are missing?