My custom designed template for tickets will not show up (all of my settings are correct!)

Help. I'm ordering tickets for football. I designed a template for the tickets. It is dead on for recommended specs, is a .png, the template is assigned to my price list, my price list has been modified to only offer my design + 1 of the general templates. Neither will show up. It will allow me to purchase the tickets, but when I click on templates, there is not 1 thing available. Under "Sports>Football" it is completely blank. Same thing happens under "other". Any ideas!?
Thank you!

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