Cropping when ordering prints

I've noticed that when I or a client orders prints they're forced to crop unnecessarily.
All my shots are taken with aspect ratio 3:2, so they should print on 6*4 and any other sizes that correlate with 3:2 with out the need to crop. However, the preview and configure screen shows a red rectangle around the image (on the inside of the orange border, with a message "Anything outside the red line will be cropped". Why is this? My images can't be cropped, especially if it's a tight composition, I've composed them in camera or in post to print as they are, not to be reduced in size.
Am I missing something?

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