When I joined Zenfolio years ago, one of the main decision points was customization. Hands down, Zenfolio was the only service that had the ability that allowed photographers to not only customize their sites appearance but more importantly, how it functioned when their clients used it to purchase prints. It was full of features that could be turned on or off based on the needs of the photographers. Sure, there were a few hiccups here and there that created some challenges but these were eventually corrected or the engineers had some work-a-rounds that made things less confusing.
Today, things are headed in the opposite direction and it seems that it will only get worse. Features are being developed that will force us to use what Zenfolio believes is best for everyone. The new shopping cart "experience" is a perfect example. I don't have any problem with the development team coming up with new ideas and features for us to use. The problem I have is having those features forced upon us causing us to change how we do business with our clients and suffering the impact of mass confusion. Developers, and now management, are reflecting a position that they know better than their clients (the photographer) what's best for their business. I'm sure that everyone agrees that they DON'T!