Personalised emails

Is it possible to personalise emails sent to your contacts list?

The 'Dear {customer_name}' tag used for triggered emails doesn't seem to work.

Comments

  • AllisonZenAllisonZen Administrator Posts: 197
    Hey There!

    The variable "{customer_name}" fills in the customer's name in order confirmation email templates. Unfortunately, that variable will currently not work when sending emails to clients.

    I would recommend using an inclusive greeting such as "Hello, Greetings, or Good Day" for your template, and then customize it as you see fit.

    For more info on customizing and editing templates, click here

    Hope this helps :smile:
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