I opened my email this morning and couldn't believe what I was reading, I genuinely thought as it was early I was misunderstanding the content of the email.
Surely Zenfolio were not introducing a service fee for self fulfilled orders, the key words being 'self fulfilled'. So I as photographer win the client, take the photos, process the photos, get orders, produce the products, deliver the products and Zenfolio want their cut... for shame!
I would write a much longer and frustrated post to highlight my disgust and disappointment but to be totally honest I'm lost for words (which is amazing as Mancunians are not known for being word shy).
I think Zenfolio has just become Squarespace's newest and best friend.
As your company seems to be all about making money perhaps you should set up a squarepsace referral code to make some more money when your customers leave!