Are you ready for greater security with HTTPS? Review our best practices guide here here.

Cannot send emails or contact support - anyone having trouble?

Fixed Focus PhotographyFixed Focus Photography Member Posts: 14
edited July 2017 in Problem Reports
Anyone having issues sending emails to clients using event participation list? The preview screen hangs and cannot get past this to send out mass emails. Losing a holiday sale because of this.

Tried to email support and get an unexpected error saying if I have continued problems to contact support... Little ironic...

Screen Shot 2017-07-01 at 9.56.51 PM.png
1270 x 1326 - 99K


  • AllisonZenAllisonZen Administrator Posts: 219
    Sorry you're having trouble!

    I haven't heard of any issues with sending Event participation lists. The "Unexpected Error" message you received is usually indicative of a browser issue. Can you try clearing your browser's cache or simply trying another browser or a private/incognito window?

    Click this link on info on how to clear your browser's cache.

    Once you clear your cache or try another browser, you should be able to send our support team a message so we can start troubleshooting your problem!
  • SittipornSittiporn Member Posts: 1
    I have the same error when I try to email support. I need to update my current email and my account wont save my new email. How do I contact customer support?
Sign In or Register to comment.