The New Shopping Experience is Atrocious

furiousfotogfuriousfotog North AlabamaMember Posts: 4
The new experience that rolled out has severely cut into the user experience. While I still order prints for my events on the backend, the front-end client experience is glitchy. There are "expensive" options that show up first in the preview list, the "See All Products" button is so light that it looks disabled, and upon clicking in Chrome the site takes forever to load, if it does at all. I am waiting now 15 minutes for one test to pop up. Then, when it does, the buttons do nothing and I am stuck on the preview screen.

This drives users AWAY. I just upgraded my account as well... this is a major step backwards considering the vast majority of internet users want FAST and EASY in as few clicks as possible.

Thanks for helping lose business.

Comments

  • AllisonZenAllisonZen Administrator Posts: 160
    Thanks for your feedback. I can help with your concerns!

    The products that are featured on the Quick Shop can be edited by going to Selling > Price Lists > choose your price list. Then, click "Price List Settings."

    In the next page, scroll down until you see the Quick Shop Products List. Under "Products in the Price List," click to highlight a product you would like to add. You may select more than one at a time.

    See this link for more info on how to edit the products that appear in Quick Shop.

    You can also change the "See All Products" text color by editing your theme. From your Dashboard, go to MyZenfolio > Customize Website. Click THEMES at the top of the page. Choose "Edit" on your current highlighted theme. In the Style Tab, find the selected element "Links." You can then change the color of the Normal Text. Click DONE to save.

    Regarding slowness of the New Shopping Experience, can you shoot our support team a quick email so they can take a look at what's going on? You can contact our support team here.
  • Ivan MorozovIvan Morozov Member Posts: 21
    Please, kill this damn "new shopping experience"... PLEASE!!!! You are destroying our businesses, and yourself as a result, with this idiotic Quick Shop thing.
    - - - - - - - - - - - - - - - - - - -
    www.ivanmorozov.com
  • Horrible user experience. Simply unusable. Im amazed when i actually sell something.
  • K-MansPartsK-MansParts Member Posts: 6
    number one reason we are leaving . . . simply unbelievable to what has happened to the shopping cart and the slowness of the mobile site
  • Kevin KrowsKevin Krows United StatesMember Posts: 1,459
    edited January 6
    @AllisonZen You did a good job of directing @furiousfotog to a few things he missed in the set up process. However, even with these changes, he will be back to let you know that the new shopping experience is still horrible.

    What I don't understand is why Zenfolio has become so dead set on forcing changes on it's clients rather than creating options that allow clients to pick and choose what features or layouts they want (including the new or old shopping cart). Don't tell me that it can't be done because it was in Beta for almost a year where you could switch back if you didn't like it.

    Creating options and allowing the highest level of customization was one of the reason I came to Zenfolio years ago. However, every time you make stupid changes to the user experience interface it negatively impacts business. You have made changes that have improved the operational aspects but screw it up every time you start messing around with how our clients engage business with us.

    Maybe you could get an answer for all of us as to why the new shopping cart wasn't rolled out as an optional feature. I have asked that questions many times and it's always been avoided or flat out ignored. Give me one GOOD reason and I'll shut up.

    To everyone else, I TOLD YOU SO (17 MONTHS AGO)
    http://forums.zenfolio.com/discussion/16634/warning-change-is-coming-that-could-impact-your-business/p1
  • SueGSueG Member Posts: 65
    Just want to tell Zen that I have lost a LOT of money this year because of this horrible shopping cart that no one can navigate to completion. I am now selling via other providers, such as pixiset, to try to reverse the pattern of lost revenue Zens atrocious, counterintuitive shopping system forced on us in May of 2017 has caused.
Sign In or Register to comment.
Join our live streaming Zenfolio Customer Support Q & A session on You Tube!

Thursday's at 2pm EST 11am PST

NOTE: You can sign in using your Zenfolio account! To link both accounts, make sure both email addresses match before signing in.
If you have a new feature idea that you think would be a great addition to the Zenfolio service please submit it to our feature voting system.