downloading images - zip folder is empty

GuyGuy Member Posts: 1
recently when you try and download an image it downloads an empty zip folder? why is this.
what happened to the simple download image direct to pc download folder.
is there a way of reactivating this feature.
I have not changed any settings, the zip folder download just appear on it's own.
what has gone wrong or what is going wrong, I have people trying to download images and have missed a print deadline. :(


  • ChessZenChessZen Administrator Posts: 514
    We haven't actually made any changes to the way downloading is performed in the service. Since you're experiencing an issue, please contact Zenfolio support through this page -

    Please be sure to send the link to the page from which you're trying to download.
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