What do you think of the new shopping experience?

PixstelPixstel Member Posts: 33
Zenfolio has recently made the new shopping experience compulsory. Some have made their disapproval clear, but of course those who are happy seldom comment. Zenfolio say they have extensively tested the new service and believe it to be an improvement. Is this testing truly representative of Zenfolio clients? What do you think?

What do you think of the new shopping experience? 31 votes

I like the new shopping experience - definite improvement.
0%
I hate the new shopping experience - get rid of it or make it optional
87%
Barbara JonesIvan MorozovBonzer PhotosFly By PhotographyPhotography by Matt PayneJustin Minns PhotographyDakinePics PhotographyJoel Anderson Fine Art PhotographyLinscott PhotographyESL PhotographyDewayne ChristensenMotorsport in the UKCT Costa PhotographyHansruedi FischErich Linder PhotographyBRIGITTE BOTT PHOTOGRAPHYSueGMyra Hencher PhotographyKevin Chamberlain PhotographyHilary Cam Photography 27 votes
There are some good parts of the new shopping experience, but it needs more work
12%
Photo Captures by JefferyGeoff Guthro PhotographyTim KamppinenBarry Cruver 4 votes
I don't sell through Zenfolio, so it doesn't matter to me
0%

Comments

  • SueGSueG Member Posts: 53
    I hate the new shopping experience - get rid of it or make it optional
    I thnk it's too late. Normally enough wedding guests order prints & canvas in late June and July, and those profits pay for my years top level Zen subscription plus new sample albums annually. This year, since the 'new how many abandond carts can we add to your statcounter report' experience, I have not had a single sale through zen since this cart was made mandatory. And it was easy to see it coming to anyone who shops for anything at all online, except apparently Zens developers. A confused mind says no 100 percent of the time. I'll be gone from Zen as soon as I have time to deal with the hassle of moving, bcause right now, all I'm paying them for is a very expensive online file backup.

  • PixstelPixstel Member Posts: 33
    I hate the new shopping experience - get rid of it or make it optional
    I'm still hoping they'll realise they made a mistake and offer an opt out. The fact that I'm struggling to find another service the meets all my requirements highlights that there is much good in Zenfolio. It seems I will have to return to writing my own system, which I really don't want to do ... but I can't continue with the way things are.
  • Justin Minns PhotographyJustin Minns Photography Member Posts: 85
    edited July 19
    I hate the new shopping experience - get rid of it or make it optional
    Pixstel said:

    I'm still hoping they'll realise they made a mistake and offer an opt out. The fact that I'm struggling to find another service the meets all my requirements highlights that there is much good in Zenfolio. It seems I will have to return to writing my own system, which I really don't want to do ... but I can't continue with the way things are.

    I came to the conclusion that all the hosting services have compromises, you just have to find the one you can live with, do it yourself with something like wordpress or get it done professionally. I gave up waiting for Zenfolio, I just couldn't see them backing down on this... hopefully for you I'll be proved wrong!
  • Rob SRob S Member Posts: 9
    I hate the new shopping experience - get rid of it or make it optional
    Can't we just have the old system back as an option? Pretty please?

    I don't think Zenfolio programmers realise how many people depend on the income from galleries, and having negative changes like these imposed is really problematic for our business.
  • ESL PhotographyESL Photography Member Posts: 15
    I hate the new shopping experience - get rid of it or make it optional
    It's too BIG, font wise. It's too in-your-face. It's not what I want for my customers and my sales have fallen dramatically so I assume my customers don't like it much either. I'm looking elsewhere, and considering designing my own website if I cannot find a suitable competitor to Zenfolio. First, 7% for self fulfilling orders (far too much considering there's an annual subscription on top) and now this.

    How arrogant of Zenfolio to ignore this response. Never seen a poll result like it.

    Even fox hunting gets more votes!
  • I hate the new shopping experience - get rid of it or make it optional
    HATE the new shopping experience! My online sales are way down because of it and I have clients calling and complaining that they can't understand how to work it and end up having to take more time out of my busy day to walk them through a sale. I have three months until my membership is up, I am starting to shop for something with more user friendly selling options!
  • I hate the new shopping experience - get rid of it or make it optional
    There are so many problems with the new shopping experience and Zen does not seem to care either. I have tweeted about it. I have written support about it. I have used their online forum to complain about it, I have sent screenshots showing how it ruins things on my website, etc... no plans to fix it.
  • Linscott PhotographyLinscott Photography Member Posts: 1
    I hate the new shopping experience - get rid of it or make it optional
    This new shopping experience is totally inappropriate at my price point for the weddings I shoot. It looks cheap and tacky. It does not communicate that my clients have chosen a top-level professional.

    Allow me to opt-out now. I am shopping other suppliers right now, embarrassed to give my client a link to the gallery I uploaded today.

    This may drive up sales for Zenfolio but it will negatively impact those of us who use Zenfolio as a proofing gallery to then edit and fulfill orders through Millers.

    This is totally unacceptable.
  • SueGSueG Member Posts: 53
    I hate the new shopping experience - get rid of it or make it optional
    I don't think its driving up sales at all, for anyone- if we are all losing money ( and I am for a certainty), that means Zen is losing money and Mpix/Millers is losing money. But apparently they would all rather trust 'the developers' who have rolled out this mess than swallow pride and admit that this rollout has cost them a fortune in lost revenue.
  • I hate the new shopping experience - get rid of it or make it optional
    I simply don't understand why Zenfolio can't make Quick Shop an option. It is draconian to impose this change on customers who are actually paying the wages of Zenfolio staff! Even if they introduce more customization, I would still prefer the Photo Page.
  • Ivan MorozovIvan Morozov Member Posts: 16
    I hate the new shopping experience - get rid of it or make it optional
    The new shopping experience is just plain awful... It is killing sales. I no longer recommend zenfolio as a platform for photography business of any kind. I had to write numerous emails to my clients explaining and apologizing for zenfolio's move. Whoever designed that new shopping experience monstrosity doesn't have a clue about effective ecommerce design and the supervisor who allowed for this crap to be rolled out on us should be fired with extreme prejudice. good grief...
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    www.ivanmorozov.com
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