Photos not uploading from iPad or iphone using app

Using iPhone 7, iPad and now iPhone X, uploading through app seems to try to upload, but each pic hits 100% then starts uploading again.
Even after 100%, gallery is empty..

Comments

  • AllisonZenAllisonZen Administrator Posts: 153
    Hey there!

    So sorry to hear this - can you please reach out to our Support Team so they can better assist you?

    They will be waiting for your email :smile:
  • rmendisrmendis Member Posts: 28

    Hey there!

    So sorry to hear this - can you please reach out to our Support Team so they can better assist you?

    They will be waiting for your email :smile:

    This seems to be a problem across the board. I am having it, too.
  • AllisonZenAllisonZen Administrator Posts: 153
    Is there a chance you have the new Apple photo format enabled for your phone? If you have High Efficiency (HEIF) enabled, you will need switch to "Most Compatible." We do not support HEIF images. At this time, we only support jpeg, png, gif and tiff.

    See this guide on how to turn off HEIF.

    If HEIF is enabled and after changing to Most Compatible, can you try taking a new photo and see if you're able to upload to the Zenfolio app?
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