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Zenfolio charged customer credit card TWICE and I'm freaking

My customer's credit card was charge $198.00 TWICE for an order she placed on my website. It took over a week to get back a response from online email support saying they would send the issue to accounting. I haven't heard anything else since. This customer is calling me a thief, threatening to ruin my online reviews, says she's going to sue me, etc! I need help now but can't reach a real person. My account doesn't qualify for live chat. Is there a phone number somewhere I can call?
Someone please help me!
Deb

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