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Miller's QR question

Hello. I am new to Zenfolio and I'm using Miller's QR system to help get organized. However, when uploading via Miller's, I'm getting individual galleries listed by student's names, but there's nothing there in regards to unique student IDs. I uploaded a CSV file with names, IDs, and teachers, but non of the photos are linking. Am I doing something wrong? Is this a Miller's issue? A 1-on-1 appointment isn't fast enough.
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