What do you think of the new shopping experience?

PixstelPixstel Member Posts: 40
Zenfolio has recently made the new shopping experience compulsory. Some have made their disapproval clear, but of course those who are happy seldom comment. Zenfolio say they have extensively tested the new service and believe it to be an improvement. Is this testing truly representative of Zenfolio clients? What do you think?

What do you think of the new shopping experience? 62 votes

I like the new shopping experience - definite improvement.
1%
langlais 1 vote
I hate the new shopping experience - get rid of it or make it optional
88%
SikoplcormierBarbara JonesmsdruryGeoff OliveraephotosgailcoxIvan MorozovKevin KrowsweatherandskyBonzer PhotosJohn Watson Photography LSWPPFly By PhotographyChristophe TestiPhotography by Matt PayneJustin Minns PhotographyDakinePics Photographyparkerparker :: design | photographyJoel Anderson Fine Art PhotographyGHZ - Photography 55 votes
There are some good parts of the new shopping experience, but it needs more work
9%
Photo Captures by JefferyGeoff Guthro PhotographyTim KamppinenBill Heiser PhotographyBarry CruverJools Hart Photography 6 votes
I don't sell through Zenfolio, so it doesn't matter to me
0%
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Comments

  • SueGSueG Member Posts: 67
    I hate the new shopping experience - get rid of it or make it optional
    I thnk it's too late. Normally enough wedding guests order prints & canvas in late June and July, and those profits pay for my years top level Zen subscription plus new sample albums annually. This year, since the 'new how many abandond carts can we add to your statcounter report' experience, I have not had a single sale through zen since this cart was made mandatory. And it was easy to see it coming to anyone who shops for anything at all online, except apparently Zens developers. A confused mind says no 100 percent of the time. I'll be gone from Zen as soon as I have time to deal with the hassle of moving, bcause right now, all I'm paying them for is a very expensive online file backup.

  • PixstelPixstel Member Posts: 40
    I hate the new shopping experience - get rid of it or make it optional
    I'm still hoping they'll realise they made a mistake and offer an opt out. The fact that I'm struggling to find another service the meets all my requirements highlights that there is much good in Zenfolio. It seems I will have to return to writing my own system, which I really don't want to do ... but I can't continue with the way things are.
  • Justin Minns PhotographyJustin Minns Photography Member Posts: 102
    edited July 2017
    I hate the new shopping experience - get rid of it or make it optional
    Pixstel said:

    I'm still hoping they'll realise they made a mistake and offer an opt out. The fact that I'm struggling to find another service the meets all my requirements highlights that there is much good in Zenfolio. It seems I will have to return to writing my own system, which I really don't want to do ... but I can't continue with the way things are.

    I came to the conclusion that all the hosting services have compromises, you just have to find the one you can live with, do it yourself with something like wordpress or get it done professionally. I gave up waiting for Zenfolio, I just couldn't see them backing down on this... hopefully for you I'll be proved wrong!
  • Rob SRob S Member Posts: 10
    I hate the new shopping experience - get rid of it or make it optional
    Can't we just have the old system back as an option? Pretty please?

    I don't think Zenfolio programmers realise how many people depend on the income from galleries, and having negative changes like these imposed is really problematic for our business.
  • ESL PhotographyESL Photography Member Posts: 26
    I hate the new shopping experience - get rid of it or make it optional
    It's too BIG, font wise. It's too in-your-face. It's not what I want for my customers and my sales have fallen dramatically so I assume my customers don't like it much either. I'm looking elsewhere, and considering designing my own website if I cannot find a suitable competitor to Zenfolio. First, 7% for self fulfilling orders (far too much considering there's an annual subscription on top) and now this.

    How arrogant of Zenfolio to ignore this response. Never seen a poll result like it.

    Even fox hunting gets more votes!
  • I hate the new shopping experience - get rid of it or make it optional
    HATE the new shopping experience! My online sales are way down because of it and I have clients calling and complaining that they can't understand how to work it and end up having to take more time out of my busy day to walk them through a sale. I have three months until my membership is up, I am starting to shop for something with more user friendly selling options!
  • I hate the new shopping experience - get rid of it or make it optional
    There are so many problems with the new shopping experience and Zen does not seem to care either. I have tweeted about it. I have written support about it. I have used their online forum to complain about it, I have sent screenshots showing how it ruins things on my website, etc... no plans to fix it.
  • I hate the new shopping experience - get rid of it or make it optional
    This new shopping experience is totally inappropriate at my price point for the weddings I shoot. It looks cheap and tacky. It does not communicate that my clients have chosen a top-level professional.

    Allow me to opt-out now. I am shopping other suppliers right now, embarrassed to give my client a link to the gallery I uploaded today.

    This may drive up sales for Zenfolio but it will negatively impact those of us who use Zenfolio as a proofing gallery to then edit and fulfill orders through Millers.

    This is totally unacceptable.
  • SueGSueG Member Posts: 67
    I hate the new shopping experience - get rid of it or make it optional
    I don't think its driving up sales at all, for anyone- if we are all losing money ( and I am for a certainty), that means Zen is losing money and Mpix/Millers is losing money. But apparently they would all rather trust 'the developers' who have rolled out this mess than swallow pride and admit that this rollout has cost them a fortune in lost revenue.
  • I hate the new shopping experience - get rid of it or make it optional
    I simply don't understand why Zenfolio can't make Quick Shop an option. It is draconian to impose this change on customers who are actually paying the wages of Zenfolio staff! Even if they introduce more customization, I would still prefer the Photo Page.
  • Ivan MorozovIvan Morozov Member Posts: 21
    I hate the new shopping experience - get rid of it or make it optional
    The new shopping experience is just plain awful... It is killing sales. I no longer recommend zenfolio as a platform for photography business of any kind. I had to write numerous emails to my clients explaining and apologizing for zenfolio's move. Whoever designed that new shopping experience monstrosity doesn't have a clue about effective ecommerce design and the supervisor who allowed for this crap to be rolled out on us should be fired with extreme prejudice. good grief...
    - - - - - - - - - - - - - - - - - - -
    www.ivanmorozov.com
  • plcormierplcormier Member Posts: 4
    I hate the new shopping experience - get rid of it or make it optional
    The new shopping experience in the process seems to have broken SEO completely. My website which was once page 2-3 on google using search terms are now past page 9 because Google is unable to see any of the images SEO / metadata anymore. Others can likely confirm this by reviewing their website on websmater tools. Zenfolio is no longer a functional photography business website provider with its recent direction. It seems that every complaint or comment is left unanswered, or people are directed to understand quick shop. It seems my only recourse is to just bail out of Zenfolio and redo my whole website from scratch. I suggest others do the same. I've been with Zenfolio for 8 years, and this is likely my last year.
  • Barbara JonesBarbara Jones Member Posts: 37
    I hate the new shopping experience - get rid of it or make it optional
    I can echo what you say plcormier....viewing stats way down since the New Shop Experience was foisted on us. Ditto on everything else sad to say. On another subject I have spent all last week chasing up a missing order for a client to no avail. Several emails later to Support, no result. Standards at Zenfolio are at rock bottom. This place used to be amazing !
  • I hate the new shopping experience - get rid of it or make it optional
    My viewing stats are about the same as ever, but my sales have fallen off dramatically since this new shopping experience was made mandatory. These customers are the same group of people who buy photos every show, so the only large variable here to explain the difference are the horribly designed new shopping pages. If something doesn't change soon I'm going to be forced to look elsewhere to sell my event photos.

    Erich
  • plcormierplcormier Member Posts: 4
    edited September 2017
    I hate the new shopping experience - get rid of it or make it optional
    Great, update to my earlier post, not only are our comments ignored by Zenfolio, but my Zenfolio website now no longer shows ANYWHERE on a normal google search. It's gone except if I search for my name. You have completely broken my site. Google CANNOT see the images or any metadata with your stupid new quick shop add on that broke site functionality and visibility. I have put so much effort to get my page to near the top for my city, only for Zenfolio to break all metadata / SEO without my knowing.

    For those who think they are showing high still, please make sure to search using incognito, and for terms you think would get to you using your photography themes. You might get shocked if you are used to being higher. It was fine back in June.

    Zenfolio's greed has cost them.

    Zenfolio you have just lost a customer, and quite frankly I want my money back as my annual subscription just renewed in September (price increase!) and you have not delivered. I now have to painstakingly find another site and rebuild from scratch. 8 years wasted on what used to be one of the best photographer site.
  • PixstelPixstel Member Posts: 40
    I hate the new shopping experience - get rid of it or make it optional
    Found the same ... you can't find any images with a Google search, which for me, renders the whole thing pointless.

    OK lesson learned. I moved here from a custom built site, because I wanted to spend less time coding and more time on the photography. Back to the drawing board - I am going to build my own site again. At least I won't have to worry about impact on my Google ranking, since Zenfolio has effectively zeroed that.

    I was considering moving to another dedicated hosting site, but my experience here makes me wonder if any of them are really any different. What looks good now (as Zenfolio did) could change in 6 months time.

    Bottom line - if you want something done right, do it yourself.
  • ChessZenChessZen Administrator Posts: 552
    Thank you all for your feedback on the new shopping experience. Please know that our administrators have seen this thread. They are taking all of your feedback to heart and are taking them into serious consideration as they work to improve the shopping experience for your clients.

    In regards to SEO, something that helps with improving the SEO of the Quick Shop pages is to add relevant text to the image's caption and to the image's keywords. Then make sure that the caption and the keywords are displayed in the Quick Shop page.

    You can find the option to show the caption and keywords in the Options panel when viewing the Quick Shop page in Customize Website View.
  • Barbara JonesBarbara Jones Member Posts: 37
    I hate the new shopping experience - get rid of it or make it optional
    I truly hope you are right ChessZen, that Zenfolio are listening to us ! I no longer apply Quick Shop, just "Shop" which rids us of the very ugly and vulgar side tab, which is a major distraction from viewing any image. However, the green Buy button remains. I have already realised that adding keywords and a proper description / caption adds to good SEO, and have applied that, which again appears ugly with no option of placement. The problem is our text formatting and all other themes we use across our carefully honed and customised websites is ignored on the most important Photo Page ! STRANGELY our customisation appears on the SHOP page !! The SHOP page is actually not bad. Just give us back the option to have our customisation on the PHOTO page, PLEASE !
  • I hate the new shopping experience - get rid of it or make it optional
    I've totally disabled the new shop page because they no longer let up set it up they way we want. I'm exclusively using the Quick Shop side bar, but I keep it hidden unless the customer presses the Buy button.
    The entire new shopping experience was poorly thought out and even more poorly implemented.
  • Kevin KrowsKevin Krows United StatesMember Posts: 1,462
    I hate the new shopping experience - get rid of it or make it optional
    "Thank you all for your feedback on the new shopping experience. Please know that our administrators have seen this thread. They are taking all of your feedback to heart and are taking them into serious consideration as they work to improve the shopping experience for your clients."

    Need to be using their "Head"!
  • Ivan MorozovIvan Morozov Member Posts: 21
    I hate the new shopping experience - get rid of it or make it optional
    ChessZen said:

    Thank you all for your feedback on the new shopping experience. Please know that our administrators have seen this thread. They are taking all of your feedback to heart and are taking them into serious consideration as they work to improve the shopping experience for your clients.

    In regards to SEO, something that helps with improving the SEO of the Quick Shop pages is to add relevant text to the image's caption and to the image's keywords. Then make sure that the caption and the keywords are displayed in the Quick Shop page.

    You can find the option to show the caption and keywords in the Options panel when viewing the Quick Shop page in Customize Website View.

    ANY updates on your administrators taking our feedback "to heart" ?

    - - - - - - - - - - - - - - - - - - -
    www.ivanmorozov.com
  • I hate the new shopping experience - get rid of it or make it optional
    The user experience is beyond hopeless. What a mess. No longer works at all on mobile.
  • Barbara JonesBarbara Jones Member Posts: 37
    I hate the new shopping experience - get rid of it or make it optional
    I have had more complaints from clients about it than I have purchases at what is usually the busiest time of year ! No use protesting though, they ( Zenfolio ) have dug their heels in and will not admit they have made a grave error with this dismal "improvement".
  • KJ Bradley PhotographyKJ Bradley Photography Member Posts: 1
    edited January 11
    I hate the new shopping experience - get rid of it or make it optional
    This is terrible! I have never received complaints from clients who couldn't download images before. Even with the Quick Shop feature disabled, my clients continue to struggle with downloading images from mobile phones (single or by gallery). My galleries for digital purchases are also connected to MPIX and I have had more errors than ever since the change. This process use to be so easy! Reading through the feedback here and elsewhere it appears that Zenfolio has had plenty of time to make adjustments and has chosen to ignore many upset users. I will not be renewing and will definitely not recommend Zenfolio to new photographers. That is after being a customer for many years, too!
  • K-MansPartsK-MansParts Member Posts: 7
    I hate the new shopping experience - get rid of it or make it optional
    Our new site is in process since zenfolio insist this is the way they wish to run their site. We have given them months to straighten out the mess they caused. The shopping cart is something out of the turn of the century and the mobile site is worthless. They could make a lot of money offering a bulk transfer service to other sites with so many leaving.
  • SueGSueG Member Posts: 67
    I hate the new shopping experience - get rid of it or make it optional
    Well it looks like a no-brainer after some research: https://www.slrlounge.com/share-sell-photos-with-pixieset-10-reasons-it-could-be-the-right-choice/
  • I'm new to this and am trialling pixieset and zenfolio. It takes less than an hour to realise that pixieset is significantly EASIER to use, which allows me to be more productive in almost every aspect. Also, the Zenfolio mobile UX is problematic for me because 30% of the screen is taken up by the shop name, and it doesn't show the complete menu, no matter which preset I choose.

    For me the major reason to use Zenfolio is that it offers more choice for product fulfilment, especially in UK and Europe, in terms of number of vendors available and therefore increased types of products. e.g., on Zenfolio, I can offer a mug or iPhone case to my customers, but I can't do that in pixieset as the only UK vendor is Loxley, which has a smaller product set. Smugmug also has a limited set of vendors.

    Sadly, the killer could be the poor mobile UX and CX on Zenfolio! Absolutely everyone will first look at my site with their mobile phone or tablet. I am desperately hunting for a supplier with pixieset's ease of use, a fantastic mobile UX, and a large set of product fulfilment vendors!
  • ESL PhotographyESL Photography Member Posts: 26
    I hate the new shopping experience - get rid of it or make it optional

    I'm new to this and am trialling pixieset and zenfolio....

    Try looking at TheImageFile - might be what you're looking for.
  • Barbara JonesBarbara Jones Member Posts: 37
    I hate the new shopping experience - get rid of it or make it optional

    I'm new to this and am trialling pixieset and zenfolio....

    Try looking at TheImageFile - might be what you're looking for.
    TheImageFile looks great...but it is MUCH more expensive than Zenfolio. However, ZF has a poor showing on Mobile and is not getting seen, neither does the shop section work correctly on mobile......so could be money well spent IF TheImageFile is better in that area ? SEO has been broken on the New Shopping Experience too.
  • ESL PhotographyESL Photography Member Posts: 26
    I hate the new shopping experience - get rid of it or make it optional

    TheImageFile looks great...but it is MUCH more expensive than Zenfolio...

    You've just picked up on a valid point here. Zenfolio does keep to your original subscription price and is loyal to the price you paid when you started.

    What has made me move is that I sell a fair amount of images, admittedly not for big bucks but it's still a fair quantity, and the 7% commission they receive - on top of an annual subscription - really digs into the profit of a £5 6"x4" print when you're doing all the work yourself (i.e. printing, sorting out the order, posting it and so on.)
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