Upset, ok, sure.  That's all I dared say online here from all the emotional words that are really running through my head right now.

A website customer of mine (I do photography, webdesign, and computer maintenance) purchased a new Million-Dollar plus multi-axis laser cutting and welding center... only one of it's kind in this area of the country.  Amazing piece of equipment (see it in action).

The laser manufacturer wanted to feature the machine in an article (print and online magazine format) and so I graciously (I know I know) allowed the use of two photos I had taken for no-charge for the article.  Use was with the understanding that photos were copyrighted Thompson Digital Image, for use in this article only, and use required the notice "Photos provided by ThompsonDigitalImage.com".

No problem.

Until the article came out and there was no credit given.

Contacted the laser manufacturer, they verified that the publisher had been given the requirement, contacted the publisher who apologized and agreed to correct the online version immediately, and re-print the photos in the next issue of the magazine, with credit and an 'apology'.  Being the easy-going nice guy that I am (I know I know) I said that was fine.

So now we are half way plus thru November, I assume anyone reading the article would have read it by now, and I checked today and found the online article was never changed as the publisher said they would.  Another oversight?

Upset.  and other words in my head.

Now the online article was a pdf article, but in searching for contact info tonight, I found a 'text version' of the article as well.  And this one, you can click the pictures for an 'enlarged view'.

see article

now check the article and then check the enlarged view of the photos and tell me, am I over-reacting or does the logo with the photos (not MY logo) look like they own the photos?

I put a call into the senior marketing rep that I dealt with on this, and she is going to talk with the publisher in the morning...  just right now looking for anyone's thoughts on this situation.

all I really wanted was to help out my customer, and to get my domain out in front of the eyes of many potential customers.  it all seemed so straight-forward and easy...

Do not blame you at all, Kev. I would have been very upset, too. Keep pursuing it, though. Maybe by the time they do correct it, more people would notice it than originally because it is a correction and an apology. Could work out for your good when all is said and done.

Man that sucks.

I suppose next time you could indicate to whoever appropriate that you are providing the photo at no charge WITH photo credit, or you will receive $X fee if no photo credit is indicated.

Plus your customer tried to do the right thing, and the publisher is the one that dropped the ball.

No good deed...

They machine manufacturer and publisher are both at a trade show in Chicago.  The manufacturer was going to talk directly to the publisher in the morning.  I'm thinking I may ask for a 1/2 page web-design ad in 3 of the next 6 issues of their trade magazine.  That would be of some real value, and easier for the publisher than just writing a check...  maybe all 6 of the next 6 month issues.  They screwed up, they should be happy to make it right without writing a check or involving laywers...

Kevin - you've every right to feel agrieved over this. Having said that, if you can agree an amicable solution ie a free ad. then it may just work to your advantage. Think of it as a potential opportunity

If they dont agree to what you want just send them an invoice for the pictures.

This happened to a friend of mine, a magazine used one of his pictures without asking him or crediting him so he sent them an invoice with a suggestion of legal action and they paid it pretty sharpish.

Hopefully though they will do the ad for you as this will be of more benefit to you.

Let us know the outcome