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PhotoMoments not working on Android

I have clients trying to view their gallery in Photo Moments on Android phones. Both of them say they get the error message 'Error while parsing Url! Photo Moments cannot be added'. It works fine on an iphone. Thanks!


  • This has been an issue for me lately. I'm going crazy. Did anyone ever help resolve the issue?
  • AlexZenAlexZen Posts: 78Administrator
    Hi there!

    Our engineers are still working hard to get this issue resolved.

    It appears to be an issue for Android users with the latest Version 9 operating system only. All other users should be able to access your galleries using Photo Moments without issue.

    We are truly sorry for any inconvenience.
  • KOJO PhotographyKOJO Photography Posts: 1Member

    Do you have an update on this, I'm having this very issue

  • AlexZenAlexZen Posts: 78Administrator
    Hi KOJO,

    This issue has not been fully resolved. If you will please, send an email to the Support Team about this. Then they will tag your case so that you can be notified when this has been updated.
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