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Questions for Zenfolio Live

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Comments
Zenfolio used to partner with French photographer Picto, an historical lab based in the center of Paris that were created by Henri Cartier Bresson and some fellow photographers that we now call legends.
Picto and Zenfolio set up many products and it was very promising.
I used it once for my client, but it's been a mess (unclear options, the guy running Zenfolio French office had to call me, but still we had trouble understanding each other, and the print had to be shipped twice).
Today, no more French office or Picto partnership.
Shopping cart look and feel and products options smoothness are crucial. A client hesitating or confused at this stage is a client lost. Surprinsingly enough, the shopping cart pages have not been redesigned or improved / fixed in years, which, to me, is a very bad thing.
Such a shame.